FAQ


Accessibility
Mint Massage Therapy is located in a shared multidisciplinary wellness office. The building we lease from is currently not accessible for those with additional mobility requirements, such as wheelchairs. We very much hope to expand our practice in the future to a space that is inclusive for all.

What type of massage is right for me?
The answer is different for everyone. We will work together to discover what type of massage is best suited to your needs for the best treatment possible. Each session may have different techniques and methods.

What should I wear during my massage?
I want to work with whatever your comfort level is, so the amount of clothing is your choice. 

How should I prepare for my massage?
To feel the most comfortable, use the restroom immediately prior to your treatment. Make sure to be hydrated and not overly full from eating. If possible, remove jewelry you don’t want to get massage oil on. Do not exercise immediately before/after massage. The body is healing and combining massage and exercise can create stress for the body in its’ healing process.

What should I expect in treatment?
The experience is meant to be mostly relaxing, even during a deep tissue massage. I will give you instructions if I need you to do something, such as moving a limb. Otherwise, you should try to close your eyes, relax your muscles, and use your breathing to help calm the mind.

Do you do out-call/mobile massage therapy?
At this time no, but we're happy to refer you to other RMTs that do.


Cancellation Policy
Please allow 24 hours notice if you need to cancel your appointment or a fee may be charged. You will never be charged a cancellation fee if you are ill. Do not come to your appointment if you are sick or you may be turned away.

Can I still come if I'm running late?
Absolutely,  we will try to be accommodating as long as it doesn't make us late for the next appointment. We will attempt to contact you 5-15 minutes after the start of your appointment.

How much of my appointment is massage?
Usually a small amount of time is spent on assessment but no more than 5 minutes. The amount of time spent massaging is between 55-60 minutes in a 1 hour massage.

When should I arrive?
Always arrive 10-15 minutes early for your appointment, even earlier if you are new and know it will take a while to fill out the client history form.

Website Disclaimer
Please click here to view the website disclaimer.

Is tipping required?
We greatly appreciate our services being rewarded with tips but it is by no means a requirement. If you feel like a tip is deserved but is not an option for you, referring family and friends, or leaving a positive online review can be so much more rewarding for our small business.

What form of payments are accepted?
Cash, debit, and all major credit cards are accepted.

Do you direct-bill my insurance provider?
Direct-billing is available free-of-charge for many qualifying insurance plans. For all other insurance plans, you should have no issues submitting to your plan yourself. When you book your first appointment you will get an email where you can submit insurance information. Your insurance plan is your responsibility so be aware of coverage or plan details. Some insurance plans we direct-bill are: Blue Cross, Canada Life, Sun Life, Chambers, Sirius, RWAM, Greenshield, etc.

Directions
Mint Massage Therapy is located adjacent to the Winnipeg Conservatory of Music building. It is the very first right after the Empress St exit when going towards downtown/eastbound. The building is behind Blinds are Beautiful and St. John's Ambulance. The entrance is at Door C and located directly on the main floor.

Parking
Parking is free and unlimited. There are 6 spots directly in front of the building (one is handicap) and additional parking at the back of building in the gravel lot.

Commuting by Winnipeg Transit
To Downtown/Eastbound: #10562
To Portage West/Westbound: # 10561


You are welcome here.
Both as a business and a human being I achieve to reduce obstacles for BIPOC and 2SLGBTQIA+ persons. Please know I want to make you comfortable and I am always open to suggestions for change.

Treaty No. 1 Acknowledgment
Mint Massage Therapy is located within Treaty No. 1 Territory, the traditional lands of the Anishinabe (Ojibway), Ininew (Cree), Oji-Cree, Dene, and Dakota, and is the Birthplace of the Métis Nation and the Heart of the Métis Nation Homeland.

Do I need to wear a mask?
We are an outpatient healthcare facility that will require face masks for the foreseeable future. We do not supply masks so please bring one with you.

What are the current screening protocols?
The screening tool is available here. Please do not book if you fail the screening and seek testing.

What measures are in place to protect me from COVID-19 during my massage?
  • Continue to use recommended PPE for both public and RMT safety;
  • Continue to ensure people are able to reasonably maintain two metres of distance;
  • Only conducting necessary and brief exchanges within two metres of others;
  • Continue to apply enhanced cleaning protocols, including common areas like washrooms;
  • Continue to allow appropriate time between appointments for sanitization;
  • Continue to use the Shared Health Screening Tool for patients prior to treatments and for staff before they come to work;
  • Ensure staff stay home when feeling sick; and
  • Follow personal risk reduction measures.