FAQ


What type of massage is right for me?
The answer is different for everyone. We will work together to discover what type of massage is best suited to your needs for the best treatment possible. Each session may have different techniques and methods.

What should I wear during my massage?
I want to work with whatever your comfort level is, so the amount of clothing is your choice. Typically my clients will wear underwear (without a bra) but that doesn’t mean you have to as well. I always use proper blanket draping so any sensitive areas will always be covered.

How should I prepare for my massage?
To feel the most comfortable, use the restroom immediately prior to your treatment. Make sure to be hydrated and not overly full from eating. If possible, remove jewelry you don’t want to get massage oil on. Do not exercise immediately before/after massage. The body is healing and combining massage and exercise can create stress for the body in its’ healing process.

What should I expect in treatment?
The experience is meant to be mostly relaxing, even during a deep tissue massage. I will give you instructions if I need you to do something, such as moving a limb. Otherwise, you should try to close your eyes, relax your muscles, and use your breathing to help calm the mind.

Do you do out-call/mobile massage therapy?
At this time no, but I'm happy to refer you to other RMTs that do.


Cancellation Policy
Please allow 24 hours notice if you need to cancel your appointment or a fee may be charged. You will never be charged a cancellation fee if you are ill. Do not come to your appointment if you are sick or you may be turned away. Please respect that if you knowingly get me sick then I will be out of work and have no income. In return I will never fulfill an appointment if I know I am sick/contagious.

Can I still come if I'm running late?
Absolutely, I will try to be accommodating as long as it doesn't make me late for the next appointment. I will attempt to contact you 5-15 minutes after the start of your appointment. I may adjust my policies on a person-to-person basis if my kindness is being taken advantage of.

How much of my appointment is massage?
Usually a small amount of time is spent on assessment but no more than 5 minutes. The amount of time spent massaging is between 55-60 minutes in a 1 hour massage.

When should I arrive?
Always arrive 5-10 minutes early for your appointment, even earlier if you are new and know it will take a while to fill out the client history form.

Website Disclaimer
Please click here to view the website disclaimer.

Is tipping required?
I greatly appreciate my services being rewarded with tips but it is by no means a requirement. If you feel like a tip is deserved but is not an option for you, referring family and friends, or leaving a positive online review can be so much more rewarding for my business.

What form of payments are accepted?
Cash, debit, and all major credit cards are accepted. I use a Square terminal to process transactions confidentially and securely.

Do you direct-bill my insurance provider?
Direct-billing is available free-of-charge to Blue Cross, Canada Life, Greenshield and Sirius plans. For all other insurance plans, you should have no issues submitting to your plan yourself as I am fully registered. When you book your first appointment you will get an email where you can submit insurance information. Your insurance plan is your responsibility so be aware of coverage or plan details.

Important notes about insurance:
Some insurance plans require a Doctor's note (from a physician) and will not pay you retroactively if you get it after the massage appointment. You may bring it with you to your appointment and I will submit it. Some insurance plans require an annual deductible which you may need to pay at your massage appointment. I will require your insurance card information at least 1 business day in advance because some insurance companies are closed evenings and weekends. This mean your insurance company is closed and there is no way for me to find out your plan coverage. Always expect room for error, you may need to pay for your massage in full and submit yourself.

Directions
Mint Massage Therapy is located adjacent to the Winnipeg Conservatory of Music building. It is the very first right after the Empress St exit when going towards downtown/eastbound. The building is behind Blinds are Beautiful and St. John's Ambulance. The office is on the second floor accessible by stairs. You will be given an access code to get into the office area after booking.

Parking
Parking is free and unlimited. There are 6 spots directly in front of the building (one is handicap) and additional parking at the back of building in the gravel lot.

Commuting by Winnipeg Transit
To Downtown/Eastbound: #10562
To Portage West/Westbound: # 10561


You are welcome here.
Both as a business and a human being I achieve to reduce obstacles for BIPOC and 2SLGBTQIA+ persons. Please know I want to make you comfortable and I am always open to suggestions for change.

Treaty No. 1 Acknowledgment
Mint Massage Therapy is located within Treaty No. 1 Territory, the traditional lands of the Anishinabe (Ojibway), Ininew (Cree), Oji-Cree, Dene, and Dakota, and is the Birthplace of the Métis Nation and the Heart of the Métis Nation Homeland.

Do I need to wear a mask?
Wearing a mask is now a legal requirement starting September 28th, 2020. I do not supply masks so please bring one with you.

What are the current screening protocols?
The screening tool is available here. Please do not book if you fail the screening and seek testing.

What measures are in place to protect me from COVID-19 during my massage?
  • Continue to use recommended PPE for both public and RMT safety;
  • Continue to ensure people are able to reasonably maintain two metres of distance;
  • Only conducting necessary and brief exchanges within two metres of others;
  • Continue to apply enhanced cleaning protocols, including common areas like washrooms;
  • Continue to allow appropriate time between appointments for sanitization;
  • Continue to use the Shared Health Screening Tool for patients prior to treatments and for staff before they come to work;
  • Ensure staff stay home when feeling sick; and
  • Follow personal risk reduction measures.